Mohini Patel

Hi, I'm Mohini

IT Service Desk Manager

About Me

IT Professional

I'm a dedicated IT professional with over 3 years of experience at KeyTech, specializing in network security, project management, and service desk operations. I hold a Bachelor's degree in Information Technology from Griffith University and multiple Microsoft certifications.

Education

Bachelor's IT - Griffith University

Location

Brisbane, Queensland, Australia

Current Role

IT Service Desk Manager at KeyTech

Certifications

Microsoft Security & M365 Certified

My Skills

Microsoft Azure 90%
Microsoft Defender 88%
Sophos Security 92%
Cisco Firewall Security 85%
Office 365 Administration 95%
Microsoft Entra ID 88%
Strategic Planning 85%
Problem Solving 93%

My Portfolio

Network Security

Network Security Implementation

Comprehensive security infrastructure using Sophos and Cisco

Sophos Cisco
Cloud Migration

Azure Cloud Migration

Enterprise cloud migration and Office 365 deployment

Azure Office 365
Service Desk

Service Desk Optimization

Streamlined IT support processes and team management

ITIL Management
IT Infrastructure

IT Infrastructure Project

Strategic planning and implementation of IT systems

Planning Implementation
Identity Management

Identity Management System

Microsoft Entra ID implementation and user management

Entra ID Security
Performance Monitoring

Performance Monitoring

System monitoring and performance optimization solutions

Monitoring Analytics

My Expertise

Network Security

Comprehensive security solutions using Sophos, Cisco firewalls, and Microsoft Defender.

Cloud Migration

Expert Azure cloud migration and Office 365 deployment services for enterprises.

IT Service Management

Professional IT service desk management and team leadership for optimal support delivery.

IT Project Management

Strategic planning and execution of IT infrastructure projects with proven methodologies.

Identity Management

Microsoft Entra ID implementation and user access management solutions.

Technical Support

Expert technical support and troubleshooting for complex IT environments.

Get In Touch

Let's Work Together

I'm always interested in new opportunities and exciting projects. Whether you need IT consulting, security implementation, or project management, feel free to reach out!

Email

hi@mohinipatel.com

LinkedIn

linkedin.com/in/mohini-patel-3a2b79133

Location

Brisbane, Queensland, Australia